Company Policies

The following information is provided to facilitate fair business practices for both the retailer and Epoque. Our goal is to provide the best product and service in our industry. In order to accomplish this, the policies, terms and conditions must be adhered to strictly.

Pricing: All prices are triple keystone at $1300 gold and $950 platinum. All items are available in 14k, 18k, and platinum. Palladium is available upon request. It is strongly recommended to inquire the current price on, specially, platinum pieces. Prices are subject to change without notice.

Quality & Weights: All princess cuts and baguettes are G/H plus, VS plus; all other shape diamonds are G/H plus, SI 1-2 plus. All diamond weights are approximate and may vary. Stock size is between 6 and 6.5.

Terms & Conditions: Net 30 terms are available for retailers rated 1 and 2 with Jewelers Board of Trade. An approved credit application is required for non-listed or non-rated JBT accounts. Other accounts may be paid by credit card or shipped COD. Please call for further details or requests.

Minimum: no minimum order is required. Memorandum is a service available to our existing accounts. We do not offer consignments.

Delivery: all items are made to orders. Please allow 3 to 4 weeks for regular delivery. Rush order is available upon request. There is a shipping and insurance charge on all shipments. All orders are shipped via U.P.S. or Fed-Ex.

Returns: Prior authorization is required for any return.


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